The IT Application Manager is responsible for overseeing the design, implementation, and maintenance of the organization's IT infrastructure, systems, and applications. This role combines technical expertise, leadership, and a customer-focused approach to ensure the reliability, security, and scalability of IT services. The IT Application Manager will collaborate with cross-functional teams, lead IT projects, and provide technical guidance to resolve complex issues.

Technical Support & Troubleshooting

Provide first-line support for hardware, software, and network issues via phone, email, or in-person.

Diagnose and resolve technical issues related to workstations, servers, and networking equipment to minimize downtime.

Infrastructure & System Management

Lead the planning, design, and deployment of IT infrastructure, including servers, storage, network components, and cloud-based solutions.

Manage and monitor Active Directory, DNS, DHCP, Windows Shares, Antivirus, and backup systems.

Collaboration & User Support

Act as a owner of Tier I Tier II Tier III support, providing expert technical support and guidance.

Conduct training sessions to enhance employees' technical skills and promote effective technology use.

Work closely with other IT team members and departments to implement IT projects and improve service delivery.

Documentation & Process Improvement

Maintain detailed records of support requests, resolutions, and system configurations using the helpdesk system.

Create and maintain standard operating procedures and client-related documentation.

Proactively identify and implement innovative solutions to improve IT support services and operational efficiency.

Application Management

Administer productivity and collaboration tools such as Teams, One drive, Adobe Suite, POS, ERP

Troubleshoot application issues, serve as an escalation point, and manage support escalations with software vendors.

Implement security patches and maintain system configurations according to best practices.

Strategic Leadership

Evaluate emerging technologies and trends to enhance the organization's IT capabilities.

Contribute to strategic planning and provide technical expertise for managed service clients and internal IT needs.

Requirements

Education & Experience

Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

Proven experience in IT support or a similar role.

Technical Proficiency

Strong troubleshooting skills for Windows and Mac operating systems, hardware, and networking equipment.

Knowledge of networking concepts, including routers, switches, and security protocols.

Familiarity with tools like Intune, Azure Update Management, and third-party patching solutions.

Communication & Customer Service

Excellent verbal and written communication skills to interact with users of varying technical expertise.

A customer-focused attitude with a commitment to delivering high-quality support and service.

Preferred Qualifications

IT certifications (e.g., CompTIA A+, Network+, MCSE) are an advantage.

Knowledge of logistics and supply chain operations is a plus.

Benefits

Competitive compensation packages
Medical, Dental, Vision, FSA
Retirement Savings Plan Match
Summer Fridays
Discounts and More!
Annual Salary $130,000
The offered salary for this position will vary based on role requirements determined by NYC Alliance, skill set and years of experience.

NYC Alliance

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