Pond Lehocky is the largest Workers’ Compensation and Social Security disability firm in the Philadelphia region. Our team has been recognized for their legal expertise in helping thousands of individuals across the country secure their Social Security disability benefits as well as for their advocacy work.

Pond Lehocky is currently seeking a Client Service Representative- Social Security Disability to join our highly successful team. This person can effectively communicate over the phone to prospective clients. You will walk them through a brief questionnaire and fill out a detailed form to gain information about their potential Social Security Disability case. We are looking for a self-motivated person to dial out as this role is 90% outbound calling. Call center experience is preferred and not required. It is hourly pay with additional incentives based on work/productivity.

Essential Responsibilities include:

Make outbound calls to potential clients from a list of leads assigned to employee daily
Handle client inbound calls for the Social Security Disability (SSD) department
Speak with prospective client, collect information and enter into an electronic form
After questionnaire is complete, schedule client meetings with attorney and / or seek out sign up documents
As needed, assist with department emails and faxes
Ensure timely and accurate processing of case by the Social Security Administration
Attend to all details of a case from initial filing to reconsideration decision
Constant telephone, mail and email contact with clients and Social Security Administration, with the ability to comfortably address all questions or concerns
Handle voicemails from SSA and DDS offices
Use of legal management software
Manage checklists
Serve as a liaison between clients and Social Security Administration
Submission of records, correspondences and completed forms to the Social Security Administration (mail, fax and / or SS Website)
Assist clients with the completion of forms or questionnaires issued by the Social Security Administration
Explain decision(s) issued by the Social Security Administration
File appeals
File SSI applications if applicable
Assist with cross-functional communication throughout the department
Assist with any other assignments given by department manager

Skills and Competencies:

Social Security Disability background is HIGHLY PREFERRED
Experience in legal field is a plus
Great communication skills
Excellent phone skills and communicate with clients with confidence and salesmanship; 90% outbound calling which requires individuals to be self-motivated to dial out
Attention to detail, willingness to ask questions and dig deep to get as detailed as possible
Willingness to learn about different practice areas
Must be able to multitask
Social Security Disability background preferred but not required

About Us

Pond Lehocky succeeds by fully serving injured and disabled workers’ needs through our commitment to the practice of workers’ compensation, social security disability, employment, and long-term disability law at the highest professional level. With more than 100 employees, we invest in cutting-edge technology to provide a strong supporting role to our attorneys and clients.

Behind every case, there’s a person depending upon the firm of Pond Lehocky for help. We never lose sight of that fact. It’s this knowledge that drives every one of us to put the needs of our clients first. We’re told that it’s something that comes through in the atmosphere here—a sense of confidence, compassion and most of all, we really, really care.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Ability to Commute:

Philadelphia, PA 19103 (Preferred)

Ability to Relocate:

Philadelphia, PA 19103: Relocate before starting work (Preferred)

Work Location: In person

Pond Lehocky

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Client Service Representative- Social Security Disability