Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program

Full Time Roles Are Eligible For The Above, Plus

Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans

This is an in-person, on-site position that reports daily to the IT Office located at 1031 S Frontage Road, Vail, CO.

Job Summary

The IT Field Services & IT Hospitality Sr. Manager is a position leading two key responsibilities—IT operations support for Vail Mtn. and Beaver Creek resorts, and technology support for hospitality properties at Vail Mtn., Beaver Creek, Keystone and Breckenridge resorts.

In support of IT operations at resorts and retail outlets, the Sr. Manager is responsible for the on-site, day-to-day management, leadership, strategy, project & relationship management ensuring delivery of Information Technology connectivity and hardware solutions to Resort lines of business. Hospitality IT responsibilities include the oversight, support, maintenance, project management, relationship management and strategy for guest-facing technology within Vail Resorts’ hospitality portfolios.

A successful Field IT Sr. Manager understands the unique needs of the Resort and Hospitality operations and how the broader Vail Resorts Information Technology teams deliver technology to the operations. The individual must translate this understanding into effective operational support and broader strategy development while creating and leveraging collaborative stakeholder relationships that deliver technology excellence for the business. She or he will not only establish cross-functional partnerships and collaboration to ensure that strategic plans are effective and supported by well-executed tactical actions, but drive an excellent employee experience for a diverse IT team, providing a healthy workplace culture that includes team member development that supports the team and the individual employee. The Sr. Manager will possess demonstrated leadership skills and experience, a growth mindset, solid technical background, strong project management and financial acumen, and passion for the ski business.

This Field IT Sr. Manager leads a team of managers, analysts and technicians, and reports to the Rocky Mountain IT Field Services Director, delivering on the company’s technology roadmap in partnership with peer IT leaders in areas including information security and application development, as well as Resort and Hospitality Operations senior leadership.

Job Specifications

Outlet: Vail Mountain
The budgeted range starts at $116,040 - $140,000 + annual bonus. Actual pay will be adjusted based on experience
Shift & Schedule Availability: Full Time / Year Round
Other Specifics: In-Person and On-Site at IT Office: 1031 S Frontage Road, Vail, CO.

Job Responsibilities

Work on-site, from Vail, Colorado, providing day-to-day leadership that supports, develops and inspires local IT Field Services and IT Hospitality teams to deliver IT hardware and connectivity to local resorts and lines of business, as well as oversight and delivery of Hospitality on-property technology.
Work with business units and application teams to understand service requirements and expectations.
Provide tactical IT solutions and processes that address immediate challenges.
Champion self-created and company-provided IT strategies, generating IT-related business solutions for both new challenges and potentially reoccurring challenges.
Develop and execute on goals and standards for the Field IT team’s service delivery to the resorts in cooperation with other IT departments and key stakeholders.
Develop and execute on goals and standards for the delivery of technology between Hospitality IT Applications, Hospitality Engineering and Field Technology IT Service Delivery in cooperation with other IT departments and key stakeholders.
Ensure your teams are leveraging available tools, dashboards, and data-driven reporting of application, infrastructure and/or support center services for efficient monitoring and troubleshooting of Field IT systems.
Ensure your teams and users effectively and consistently utilize the IT work ticket system to facilitate efficient, thorough resolution of problems and show evidence task/workload.
Utilize excellent communication skills to establish and/or maintain strong partner, stakeholder, and team member relationships and communication channels. Provide candid, effective and appropriate feedback to the same.
Establish and maintain clear expectations for performance and professionalism (including adherence to company policy); provide accountability to those expectations.
Oversee appropriate scheduling of self and team members to ensure service delivery to the business and desirable employee experiences.
Ensure creation and maintenance of team member development plans and goals to support team member and overall team growth and success.
Develop strong, productive relationships and multi-year roadmaps with IT partners and stakeholders across the local resorts, company lines of business, IT teams, and vendors.
Project management ensuring projects are completed to budget, timelines, quality standards; communicate risks and progress to business stakeholders.
Team budget management and oversight.
Proactively manage all information security, compliance and data privacy obligations.
Ensure the creation and/or maintenance of equipment inventories and system documentation.
Understand and utilize modern IT Service Delivery tools and strategies (endpoint management, identity and access management, asset management).

Essential Leadership Responsibilities

Drive: Develop and drive ownership and accountability for the Field IT team in support of business objectives while supporting IT initiatives with a Business Leaders First mindset:
- Ensure culture of safety.
- Adopt, establish and maintain organization, structure, expectations and accountability to ensure excellent IT service delivery to the business.
- Provide project/program facilitation and oversight; facilitate agreement on objectives and success measures, provide overall project/program issue resolution and roadblock removal.
- Partner with information security, IT application, enterprise networking and core infrastructure teams, as well as business leadership, to create and execute on roadmaps that align with the company’s business strategy.
Connect: Inspire trust and build strong, authentic, productive relationships with your team, within the organization and with key partners and stakeholders in IT and the lines of business you support. Effectively engage and collaborate with leadership across the organization to develop, define and build on innovative ideas and business priorities:
- Partner with stakeholders to understand their drivers and needs; use the knowledge and relationships to drive effective prioritization and roadmaps for delivery.
- Engage broadly across IT to quickly connect information and people to ensure you and your team’s ability to provide service excellence to the business.
- Act as a role model for developing and maintaining positive, collaborative relationships with all constituents, including business, Hospitality and IT peers and leaders.
- Create time for regular check-ins with your team and individual team members.
- Provide opportunities for and encourage your team to connect with each other, their peers at their resorts and their peers across Field IT.
Develop: Create an environment of continual improvement both inside and outside of direct team:
- Demonstrate the ability to learn and develop as a self-starter requiring little direction. We are looking for someone who shows the potential to do more and is a natural leader.
- Empower team members and develop talent through monitoring and evaluation of performance, alignment to corporate professional development programs, and company growth.
- Be a Producer of Talent with individuals on your team and across the organization, developing highly-functioning and high-performing teams with a focus on:
  - Employee Engagement
  - Employee Development
  - Diversity, Equity, and Inclusion
  - Succession Planning
  - Organizational Design and Development
Out Front: Anticipate the needs of key leadership and facilitate as well as motivate those around you to identify solutions that both improve and advance business objectives:
- Be curious about our business and seek to understand our strategy, business practices, and projects.
- Analyze the business’ on-the-ground technology opportunities and drive solutions for those opportunities with the application and infrastructure teams to support their providing excellent technology for the enterprise.
- Provide expert recommendations based on strong front-to-back understanding of existing systems, frameworks and their uses combined with a strong awareness of emerging technologies.
Passion: Demonstrate an unyielding passion for the employee experience, culture, mission, and vision. Lead by example and inspire others to follow:
- Develop and maintain a positive, inclusive, sustainable team culture that supports both team passion and excellent service delivery to the business.
- Understand and align with the company’s and IT’s mission, vision and goals. Be able to translate and interpret these to create a team culture that supports and inspires your team members.
- Embody and demonstrate enthusiasm that is contagious and creates a motivating environment.
Re-Imagine: Bring new ideas, methods, and approaches to Vail Resorts and this role. Leverage expertise to challenge the status quo and drive decisions and actions necessary to improve our business processes and related technology.
- Review and, where appropriate, fundamentally re-imagine the team’s service delivery to provide an improved employee experience and better meet the company’s expectations and growth.

Required

Job Qualifications:

5+ years of supervisory and leadership experience, and relevant work experience, including proven ability to successfully lead and oversee critical projects and cross-functional initiatives.
Positive, enthusiastic, and friendly.
Passion for the ski business and mountain lifestyle.
Solution oriented with desire to learn new skills.
Demonstrated experience building collaborative partnerships on IT teams and the broader business.
Lead with a people-first mentality, tapping into employees' passions, and helping to shape their development within the company.
Understanding of running production systems and end user support in a guest-centric organization.
Experience delivering Field/Edge technology services in alignment with Enterprise IT Service Delivery.
Experience implementing established information security standards.
Mature business financial acumen regarding operating and capital budgeting models.

Preferred

Experience in Business, Technology, or related field.
Strong understanding of Enterprise and Operational technologies, including (Networking, End Point Management, Wireless Access, Telecom, Cellular Access, POS (Point of Sale), Mobile Device Management, including handheld scanners).
Strong vendor and contract management leadership.
Ski or snowboard at an intermediate level.

The expected pay range is $116,040 - $140,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 507594

Reference Date: 03/07/2025

Job Code Function: Applications

Vail Resorts

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Senior Manager, IT Field Services & IT Hospitality