JOB TITLE: Healthcare Security Officer
REPORTS TO: Security Operations Manager
CLASSIFICATION: Non-Exempt (Hourly)
HOURS PER WEEK: 20 (Overtime Eligible)
SCHEDULE: Saturday - Tuesday 1900 (7p) - 0000 (12a)
ABOUT THE ROLE
As a security officer in the Healthcare Services industry, you would be responsible for access control, de-escalation of incidents, customer service, visitor management, surveillance, incident reporting, compliance with regulations, and ongoing training to maintain a safe and secure environment for guests, visitors, and patients.
ROLE RESPONSIBILITIES:
● Access control: Controlling access to the premises by verifying identification, checking credentials, and maintaining a log of visitors, guests, or patients entering or leaving the facility. Enforcing access control policies and procedures to prevent unauthorized access.
● De-escalation of incidents: Effectively de-escalating incidents involving guests, visitors, or patients who may be agitated, upset, or engaging in disruptive behavior. Utilizing conflict resolution techniques, active listening, and empathy to calm situations and diffuse potential conflicts.
● Loss prevention: Preventing theft, vandalism, or other losses by monitoring and patrolling designated areas, conducting security inspections, and identifying and addressing potential security risks or vulnerabilities. Deterring and addressing
employee theft, or other security breaches through surveillance and other loss prevention measures.
● Incident response: Responding to incidents such as medical emergencies, disturbances, or security breaches in a prompt and effective manner. Coordinating with emergency services, following established protocols, and providing first aid or assistance as needed.
● Customer service: Providing exceptional customer service to guests, visitors, or patients by greeting and assisting them in a courteous and helpful manner. Responding to inquiries, providing information, and addressing concerns or issues professionally and promptly.
● Visitor management: Managing visitor access and registration, issuing visitor badges, and ensuring compliance with visitor policies and procedures. Monitoring and documenting visitor activity and addressing any breaches or discrepancies.
● Surveillance: Utilizing surveillance equipment, such as cameras or monitoring systems, to observe and monitor activity in designated areas to detect and prevent security breaches, theft, or suspicious behavior.
● Incident reporting: Maintaining accurate and detailed written records of incidents, observations, and other relevant information. Writing incident reports, completing logs, and documenting incidents in a timely and thorough manner for investigative, legal, or operational purposes.
● Compliance with regulations: Adhering to relevant regulations and guidelines, such as HIPAA (Health Insurance Portability and Accountability Act) in healthcare settings, to ensure the protection of patient privacy and other legal requirements.
● Training and education: Staying updated on security protocols, de-escalation techniques, and other relevant training to effectively carry out job responsibilities and ensure the safety and security of guests, visitors, or patients.
QUALIFICATIONS AND SKILLS:
● 6+ months of experience as a Security Officer or Security Guard
● High school diploma or equivalent
● Knowledge of access control and security equipment
● Reliable transportation to and from work
● Communication and observation skills
● Pass a Criminal Background Screening (CORI)
PREFERRED QUALIFICATIONS AND SKILLS
● Valid Driver’s License
● De-Escalation Training
● Basic Life Safety Certification
Job Types: Full-time, Part-time
Pay: From $18.50 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
Application Question(s):
- What is the first day you can start work?
Experience:
- Security: 1 year (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person