Summary

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The Safety, Security, and Quality Assurance (SSQA) Division at Metro Transit has an exciting opportunity for a Security Contract Support Specialist. We are seeking an organized and detail-oriented professional to provide day to day support for our security contract of over 200 Transit Security Officers (TSO). In this role, you will manage onboarding and offboarding processes, provide inventory management, and manage data in a collaborative and fast paced environment.

This position is embedded in the Transit Security Group which oversees the operations of our contracted security personnel, manages systems related to transit security, and promotes ongoing improvements to enhance safety for employees and the community throughout Metro’s multimodal service system.

You will be working closely with the Transit Security Administrator for Contracted Security ensuring our security contractor provides the highest level of service delivery to support Metro riders and employees. This position will also interact with contract management and administrative support staff in daily functions to support their efforts in achieving service excellence. The Security Contract Support Specialist is a Project/Program Manager III (PPM III) classification and will report to the Physical Security Superintendent.

About the Safety, Security & Quality Assurance Division: King County Metro Transit’s SSQA Division provides leadership and the highest level of support and customer focus to continuously improve Metro’s safety culture and security practices to best protect Metro employees, patrons, and the communities we serve from unintentional and intentional harm.

Recruitment Information: This recruitment will be used to fill one Career Service position. In addition, this recruitment’s selection process may be used to generate an eligibility pool for future Career Service positions that may occur in this classification. The eligibility pool will be retained for 6 months from the date of posting and may be used at the discretion of the hiring authority. This recruitment is open to all qualified candidates, including current King County employees and the general public.

Job Duties

Applying equity and social justice principles is a daily responsibility and foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of this work. As a Security Contract Support Specialist, you will also:

Provide support for day-to-day operations of security contracts
Manage onboarding and offboarding processes for Transit Security Officers (TSO)
Track and manage badging processes including creation, deactivation, and renewal
Create and manage TSO email account access
Collaborate and work effectively with internal and external partners including other divisions, departments, and stakeholders
Track and maintain inventory of consumables and submit purchase requests
Oversee equipment inventory such as two-way radios, microphones, and other hardware
Track and manage cellphone inventory, maintenance, and upgrades
Review and ensure accuracy of data from various sources such as Omnigo and MS Suite products including identifying and correcting errors
Input data and manage tracking of invoice processing to ensure accurate and timely contractor payments
Compile data, generate reports, and assist in auditing processes to ensure service delivery by the contractor
Other duties as assigned

Experience, Qualifications, Knowledge, Skills

We are looking for candidates who have:

Three or more years' experience providing advanced, high-level administrative support in a complex environment OR any combination of work experience, training, and/or education that provides the skills to perform the work
Analytical skills including inputting, auditing, and tracking data
Demonstrated ability to be detail-oriented with strong organizational and time management skills
Skill in taking initiative and being resourceful including independently resolving problems and work assignments
Ability to work well independently and as part of a team including collaborating and building strong working relationships with diverse individuals from various positions and backgrounds
Excellent written and oral communication skills
Excellent customer service skills, including experience providing professional and courteous service
Experience managing multiple priorities simultaneously, working effectively under pressure, and producing quality work within tight deadlines
Demonstrated proficiency using Microsoft Office products (Word, Excel, Outlook, Teams, SharePoint, PowerBI)
Ability to leverage technology, software, and databases to streamline processes and drive results

Highly competitive candidates will also have (desired, but not required):

Experience compiling data and information to create reports, graphs, and other visuals
Working knowledge of government principles and practices
Working knowledge of King County Metro Transit programs, services, and processes
Project management experience
Experience in contract and vendor management
Knowledge of security policies, procedures, and best practices

Necessary Special Requirements:

Driver’s Abstract Review: Applicants must possess a valid driver's license with acceptable five-year driving record (to be verified via a Driver’s Abstract review prior to employment). Any of the following violations in the last five years will automatically disqualify candidates under consideration:

Reckless or negligent driving
Driving under the influence or driving while intoxicated
Hit and run accident citation
Vehicular homicide or vehicular assault
Open container citation
More than one at-fault accident (does not include non at-fault accidents)
Any 1 suspension for a moving violation
3 or more moving violations
Any license suspension, revocation, cancellation or disqualification based on a traffic or moving violation
License restrictions (such as an ignition interlock device requirement)
Any convictions for reckless or negligent driving, hit and run, leaving the scene of an accident, driving while under the influence of alcohol or drugs, vehicular assault or homicide
Any alcohol, drug or test refusal related occurrences
Any other driving record incidents or occurrences that provide a reasonable basis to question the applicant's ability to provide safe and public transportation

Employees must possess a Washington State driver’s license within 30 days of hire.

Background Check Requirement: Where the criminal conviction relates reasonably to the fitness to perform the job duties, Metro Transit has a responsibility to ensure a safe and reliable public transportation system for its passengers and its employees. The following criminal convictions may establish an impermissible nexus with positions that require interaction with the general public and/or, unsupervised access to other employees or the general public and/or, responsibility for the maintenance and safety of Metro Transit property:

Crimes of a sexual nature committed against an individual including, but not limited to, rape, child molestation, and unlawful sexual acts.
Any crime of a sexual nature that results in inclusion on the national sex offender registry.
Crimes involving violent or assaultive behavior including, but not limited to, murder, manslaughter, rape, robbery, assault, battery, kidnapping, extortion, carrying or use of a deadly weapon.
Crimes involving the physical control, sale, use, transportation of controlled substances, and/or operating a motor vehicle while under the influence of drugs or alcohol. Note – the nexus of prior misdemeanor and gross misdemeanor convictions related to marijuana should be evaluated carefully in light of SB 5605, Misdemeanor Vacating for Marijuana.
Crimes involving dishonesty such as fraud, embezzlement, the mishandling, theft, and/or the misappropriation of funds or property, or possession of stolen property.
Crimes involving serious or repeated discrimination or harassment based on race, creed, color, religion, sex, gender identity, disability, or sexual orientation (municipal law applies in Seattle).

The above do not constitute a comprehensive list of convictions with a potential nexus to Metro Transit classifications, nor do they automatically disqualify an applicant from further employment consideration. For additional information please refer to: RCW 43.43.830.

Supplemental Information

Who may apply: We are accepting applications from all qualified candidates including current King County employees and the general public.

How to apply: If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact Talent Advisor, Sarah Ottele at sottele@kingcounty.gov.

The following application materials are required:

An online King County application updated with accurate contact information, and relevant work history going back at least 10 years (or more, if necessary), with all job duties, dates of employment, and reasons for leaving explained clearly.
Completed supplemental questions.
A cover letter no more than two pages detailing how your knowledge, skills, and experience align with the duties and qualifications of this position and would contribute to your success in this role.

NOTE: Additional documents (such as resumes) will not be reviewed if attached to your application. Please ensure all relevant work history and experience is provided and up to date on your King County application and do not attach additional documents outside of the required cover letter.

Selection Process: Applications will be screened to determine whether candidates meet the minimum qualifications, as well as for competitiveness, completeness, and responsiveness to the application instructions above. Applications submitted without the required application materials may be deemed incomplete and be removed from consideration. The most competitive applicants may be invited to participate in one or more interviews and/or other selection process elements. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as internal record review or reference check, driver’s abstract review, and background check.

To learn more about King County’s hiring process including how to receive technical support with the application system, please visit Find a job with us - King County, Washington. For additional resources and career support services, please visit King County’s Workforce Development website.

Position Details: This position is exempt from the provisions of the Fair Labor Standards Act and is not overtime eligible. Employees will work 40 hours per week with typical work hours between 8:00 a.m. and 5:00 p.m. Monday through Friday. The primary onsite working location for this position will be the Graybar Building located at 416 Occidental Avenue South, Seattle. This position may require travel to other locations within the greater Metro service area.

The work associated with this position will be performed or conducted through a combination of teleworking and onsite work and meetings. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Classification / Job Code / Grade / Union: Project/Program Manager III / 243303/ 63 / Protec17 (C4)

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Security Contract Support Specialist